It is safe to say that in the age of ever grander and greater expectations for hostels, those who own and work within them must be able to perform at a certainly high level of customer service in order to generate the best reviews and stay at the top of their game.
In my opinion, customer service is a skill cultivated to the highest degree in a hostel, higher than other customer service roles I have experienced in super markets, cafes, bars, or professional businesses. My main reasoning for this is that all hostel workers are on shift even when we are not. A customer service employee in the regular 9-5 working world can be highly skilled and proficient whilst at work, offering the highest quality of service, but if a customer randomly rocked up in their kitchen at 7am whilst they were barely awake could they continue with their kind accommodating services?
This is the plight of a hostel worker, who almost always lives within the hostel and therefore cannot make lunch, do their laundry, or often even walk from their room to the front door without being solicited for information or simply just a quick chat. Now don’t get me wrong, I love my job and I cannot complain about my inability to be off the job, but there are a few things that we, as hostel workers, really appreciate from our guests so I’ve listed a few below!
How To Be The Best Hostel Guest Ever
Disclaimer: 95% of guests I’ve encountered are bloody awesome and a treat to meet! Below are annoying habits I encounter rarely, but if you can avoid them you will be a saint!
- If we give you room codes or a key, please don’t forget these on your way out on a pub crawl. Being woken up at 4am by the doorbell can really make us cranky the next day! Also, asking us to make you coffee at 4am is a big no no!
- Similar to above, if a hostel states on it’s website that is has 24hr reception we still love it if you can drop us an email letting us know an estimate of your arrival time. We won’t be mad if you don’t or can’t but we appreciate if you can!
- We all get a bit out of hand on a night out – especially in a party city like Budapest – but if a friend of yours is throwing up everywhere, please help us clean it up! Dropping your passed out friend at our door and then heading back to the club isn’t cool on your friend or us!
- Very few hostels I know exist without local neighbours and so if we ask you politely to keep the noise down after the curfew hours then please listen to us! Not only do we appreciate not having to visit your room time and again to ask you to keep it down, I really don’t feel like I’m paid enough to deal with the local police if the neighbours decide they’ve had enough!
- My job includes keeping the kitchen clear and tidy, but I am not a maid. Hostels are communal living areas so please wash your own dishes!
Keeping up with the final point on my list will earn you big bonus points with the hostel staff! So keep it clean guys and remember – we need our sleep too so we can be the best we can the next day!